Thank you for purchasing the Bene Bear!
We are sure you will be very happy with this new member of your family, but if for any reason you are not satisfied, you may return your Bene Bear package to us within 7 days of receipt of the purchase for a refund.
Refunds will not include any shipping charges and you will be responsible for paying return shipping. Please keep in mind that Bene Bear doesn’t really like to be shipped multiple times as Bene Bear’s mission is to have a family and to spread joy by teaching kids to be benevolent.
If you do need to send Bene Bear back to us, we will inspect the bear and packaging to make sure everything is included and is able to go to another family. The money will be refunded to the original payment method you used during the purchase. For credit card payments, it may take 5-10 business days for a refund to show up on your credit card statement.
All donations and gift card purchases are non-refundable. Donations are Bene Bear’s entire mission so we’d like those donations to go to good use at one of the many fantastic charities and organizations around the world!